small talk topics for call center


Acquaintance: “Well I used to work as an IT person for Apple, but I got laid off and now I’m working for my father-in-law’s landscaping business.” (Deeper conversation). As you can see in the small talk scenario above, a person may be hesitant to state their opinion one way or the other without first knowing what the other person thinks. Agent: 7, 5, 4, 3, 6, 5, 8, 6, 5, 4 Sometimes, you may meet people who are too different to understand, and it may even be challenging to find common small talk topics for a conversation. This site uses Akismet to reduce spam.

Thus it is necessary to learn how to move out of the light-hearted small talk phase and into the deeper conversation phase. While this idle chit chat doesn't convey important ideas or engage your analytical mind, that doesn't mean it's not important. With the example above, continuing to make small talk may come across as though you’re unsympathetic to the other person’s situation and could cause them to feel embarrassed for having shared such a personal detail with you. However, many introverts have extraverted qualities for short periods of time. Customer: Ok bye. Say you’ve run into your acquaintance Joe at the bank. The key to relevant small talk that will allow you to get to know and bond with the other person is what I like to call The Three S’s of Socializing: Take this quiz and see how you can improve your social life. 7. What was it like? Therefore, you should focus on three factors of maintaining successful small talk – asking the interlocutor’s recommendation, sharing a lifehack or a useful tip, or simply showing your interest in the common topic. What’s the last movie that made you cry? Does anyone on our team like boxing? Are they not eating meat? Certified Canadian English tutor with 10 years of experience and a Master's in Applied Linguistics. Obviously these don’t apply to everyone in every situation—but there are certainly enough here that you should be able to … Customer: Thank you. I’ve seen Amenábar’s, , and I was really impressed. Do you think it’s hard to change the light bulbs?”, “These centerpieces are so elaborate. Have a nice day. Read more: Social skills training for adults. When you engage in small talk, you generally address unimportant and non-controversial subjects, and the conversation doesn't often veer into more profound or deep topics. Customer: I am calling because I received a wrong bill.
What school can you recommend? There is always something going on in the news that is on everyone's mind. What type of flowers are your favorite?” (Small talk) Keep in mind that sticking with small talk only may be the safer route the first time or two you encounter someone. Some people know about sports than others, so there are some rules of thumb to consider before discussing sports.

Check out How to speak English fluently: 12 powerful tips and tricks. I noticed that you stay late after work, is it expected work overtime on our team? The forecast showed the temperature dropping again over the next few days.”. This website uses cookies to function properly. Says Ruth Graham in her article In Defense of Small Talk, “[Small talk] is a social lubricant as essential as wine and laughter that allows strangers to make crucial first connections across demographic lines. Understanding why your conversation partner chose the particular person can launch another series of interesting and informative answers.
But now that your livelihood depends on your telephone talking skills, it’s time to move from what you intuitively think is right, to consciously making an effort to do things well. Agent: Thank you for that information mam. Agent: Sorry for the inconvenience madam. 13. We are glad to assist you. If you want to get below the surface of this question, ask your conversation partner why this particular pet peeve bothers them so much. was created to give you a hint when you fall silent again among your colleagues or new people you’ve met. In this article, we’ll present 28 small talk questions  (and follow-up questions) that help strike up a good conversation with almost anyone. Are you more of an introvert or an extrovert? In every situation and on every channel, there are different ways we express ourselves. #1 Resource Hub in the Call Center Industry. (Asking for thought/idea/belief).”. Do you have any hidden talents or surprising hobbies? Small Talk: The Best Topics and How to Use Them Well. If you could talk to anyone in the world, living or dead, who would it be and why? How do you know the happy couple?”, “I love seeing everyone all dressed up like this! They wait at the mercy of their interlocutors and give them the right to choose the topic and the direction of the conversation. What’s the best piece of advice you’ve ever received? If you are speaking to someone with whom you have had multiple past conversations, you can still use small talk to lead into a deeper conversation (as we explained above). Our review board ensures that our content is accurate and up to date. Is the weather here much different from where you grew up? Are you often looking for the right words to break the ice between you and someone you hardly know? Are you a morning person?”, “It’s nice of them to feed us when we have to stay late for these meetings.

Whether you are inbound or outbound, the last thing you want to do when you get someone on the line is start fumbling. The gateway to “big talk,” small talk opens the door to deeper conversation and is necessary for getting to know someone and building rapport. What was your first job? What flavor do you think it is?” or “Have you tried the crab cakes? Customer: Maegan Simpson, July 23, 1974 and the account is under my name. How are you doing with all that?” is a way to express your concern for the person and let them know they did not make a mistake by confiding in you. Improving your confidence What TV shows are at the top of your list? No problem, Featured Tutors out of 5297 English Teachers Online. If you could only watch one genre of movies for the rest of your life, what would it be? Jim: Yeah, we've worked together for a few years.

If you find the conversation is taking a tense turn, make a quick topic change and find an area where you better connect. Duolingo vs Babbel: Which should you use to learn a language? Not only will this question help you get to know someone really quickly, but it also allows you to hear some quality advice that you may have never heard before. If we stay away from boring topics or things that bring out our less-than-best-self (mean-spirited gossip or super negative stuff) conversations can be the start of something beautiful.

Is it true that Thai food tastes differently in Bangkok and other countries at the same chain restaurants?

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